Return Policy and Procedure

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    Terms and Conditions & Return Policy and Procedure

    Welcome to our website!!

    If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern PerformancePeddler’s relationship with you in relation to this website.

    The term “PerformancePeddler” or “us” or “we” refers to the owner of the website whose registered office is 5921 Middlebelt Rd Garden City, MI 48135. The term “you” refers to the user or viewer of our website.

      The use of this website is subject to the following terms of use:

    • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
      • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
      • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
      • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
      • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
      • Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
      • From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
      • You may not create a link to this website from another website or document without PerformancePeddler’s prior written consent.
      • Your use of this website and any dispute arising out of such use of the website is subject to the laws of the United States of America and Michigan State Law.

      Buyer Discretion
      If you choose to place an order on this website, you agree to all policies and procedures surrounding the sale of your item. All listed items have full disclaimers, and although we do our best to ensure the accuracy of both descriptions and pictures, it is strongly encouraged that you verify the part number with the manufacturer prior to your purchase. In the event of an improper suggestion from the manufacturer, Performance Peddler and its staff are not responsible for any damages or repairs to your vehicle in any way. You will be subject to a 30% restocking fee for a return and a 15% restocking fee for an exchange.
      Defective Items
      If you have received a defective item, we will accept the defective item and exchange with another one as long as it is within 30 days of the original invoice. You will need to contact the Manufacturer to determine if the product is truly defective. Depending on the circumstance, we will either exchange the item, refund, or replace.
      Non-Defective Returns
      We will accept non-defective returns within 30 days of original invoice as long as the product is unused and in the condition it was originally shipped in. All returns that are due to the customer’s error and not Performance Peddler’s error, will be subject to a 30% fee. This fee includes a restocking fee, shipping, and handling.
      Warranty Items
      If your item has a warranty through a manufacturer, please contact the manufacturer and have them help you determine if the problem falls under their warranty. Once you have determined that the item falls under their warranty policy, please take the contact’s name and position, for you will need it for the warranty claim through us. We will handle all warranty claims that the manufacturer has determined to be valid.
      Shipping Issues:
      We try and ship same day as orders are placed and we ship by the address given to us in the order, whether it be the eBay listed address, paypal address, or the address specified from our website.  If for some reason, you need to change the address, we will make every attempt to change it before it ships. However, if we have already shipped or are unable to change the address before it leaves, we are not responsible for any costs to return that item back to us. It is the customer’s responsibility to ensure we get the correct address.
      Follow these steps for a successful return:
      Step 1:Product condition
      All items that are to be returned must be in the same condition as it was sent.  The item must be returned in the same condition as it was sent and all other material inside must also be included.  The item must also be sent with the original packaging material unless otherwise advised by a representative of Performance Peddler.  All items will be inspected upon arrival and checked for the integrity of the product and its contents. The following criteria will be followed in rejecting returns and refusing credit:  Products what are improperly packaged.  Products affixed with counterfeit labels or affixed with labels exhibiting tampering.  Damage due to scratches, dents, dings, and other things that fall under the damage description
      Step 2 :If a warranty return
      Have the name of the Manufacturer contact who has agreed that your product falls under their warranty issue and a phone number and/or an extension.
      Step 3:Call for a RMA number
      All returns must be accompanied with this sheet with an RMA # that is provided by our customer service department.  You must write this number down as well as the customer service representative from Performance Peddler.  After 14 days of issuing an RMA number, the RMA number will become void and the package will be refused.  Any return we receive without an RMA will be documented and returned.

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